1. What areas do you serve?

We provide solar consultation, supply, installation, maintenance, and after-sales support throughout San Pedro, Biñan, Sta Rosa, Muntinlupa and nearby areas. Contact us to confirm service availability in your location.

2. How do I request technical support?

You can contact our support team through our website, phone, email, or social media channels. Please provide your name, installation address, and a brief description of the issue so we can assist you promptly.
 

3. My solar system is not producing enough power. What should I do?
 

Reduced energy production may be caused by weather conditions, dirt on the panels, shading, or a system fault. Contact our support team for troubleshooting and, if necessary, we'll arrange a site inspection.
 

4. How often should my solar system be maintained?
 

We recommend a professional maintenance inspection at least once a year. Regular maintenance helps maximise system efficiency, detect potential issues early, and extend the life of your solar system.
 

5. How often should solar panels be cleaned?
 

Most systems benefit from professional cleaning every 6 to 12 months, depending on dust, pollution, nearby trees, and weather conditions.
 

6. Do you provide warranty support?
 

Yes. We assist customers with manufacturer warranty claims for eligible products supplied and installed by San Pedro Solar. Our team will guide you through the warranty process.
 

7. Can you repair systems installed by another company?
 

Yes. We offer inspection, troubleshooting, repair, maintenance, and upgrade services for many existing solar systems, subject to an on-site assessment.
 

8. What should I do if my inverter shows an error code?
 

Do not attempt to dismantle or repair the equipment yourself. Take a clear photo of the error code and contact our support team. We'll help diagnose the issue and recommend the appropriate solution.
 

9. Do you offer emergency support?
 

If your system experiences a sudden shutdown, electrical fault, or other urgent issue, contact us immediately. We will prioritise your request based on the nature and severity of the problem.
 

10. Can I expand my existing solar system?
 

Yes. In many cases, existing systems can be upgraded by adding more solar panels, batteries, or a higher-capacity inverter. Our team will assess your current system and recommend the best upgrade options.
 

11. How do I book a maintenance or service visit?
 

Simply use our online booking page or contact our customer support team. We'll arrange a convenient schedule for inspection, maintenance, cleaning, or repair.
 

12. Why choose San Pedro Solar?
 

Since 2025, San Pedro Solar has been committed to delivering quality rooftop solar solutions backed by dependable local after-sales support. From consultation and installation to maintenance and technical assistance, we're your trusted one-stop solar partner dedicated to keeping your system performing at its best.
 

13. Is there a fee for technical support after the workmanship warranty? Yes.
 

Online Technical Support

• Online diagnosis via phone, video call, or messaging: ₱500.00

• If you proceed with an onsite service within 3 days, the online consultation fee may be credited toward the service visit (if applicable).
   

Onsite Technical Visit

• Site inspection and diagnostic: ₱1,500.00 within San Pedro, Biñan, Sta Rosa and Muntinlupa area

• Additional transportation charges may apply for locations outside our standard service area.
   

If repairs or replacement parts are required, our technician will provide a quotation before any work is carried out.

14. What payment methods do you accept for service visits?
 

Service fees may be paid via cash, bank transfer, GCash, or other approved payment methods. Official receipts will be issued upon request.